Terms of Service

Nuha Chat is an online service that helps your business sell on WhatsApp: an AI assistant (“Nuha”) that replies to your customers, an inbox for your team, orders, bookings, invoices, broadcasts, automations and reports.

Your WhatsApp number is connected through our WhatsApp partner on Meta’s WhatsApp Business Platform. Meta’s WhatsApp Business terms and policies also apply to you. WhatsApp message fees are charged by Meta directly to your own Meta account; we do not add any markup.

• You must be at least 18 and able to act for the business you sign up.
• Keep your login safe. You sign in with your email and a one-time code; anyone with access to your email can sign in.
• You are responsible for what your team members do in your account. The owner and admins control who is in the team.

• Plans are paid in advance, monthly or yearly, in Malaysian ringgit, through our payment provider CHIP (FPX or card). Lite is monthly only.
• If you pay by card with automatic renewal, CHIP keeps your card securely (we never see or store the card number) and we charge it for the same plan at the start of each new period, until you cancel or switch automatic renewal off in Billing. We email you before each renewal.
• Prices exclude SST. Where SST applies, it is added on top.
• Current prices and what each plan includes are on our pricing page. We may change prices; a new price applies from your next renewal after we tell you.
• Promo codes apply only as stated on the code and cannot be exchanged for cash.

• With automatic renewal we charge your saved card shortly before your plan ends. Without it, or if the charge fails, we email you a payment link to renew. If it is not paid by the end date, you have 3 days of grace. Then your account locks: Nuha stops replying, and features of a paid plan stop until you renew.
• A locked account keeps your data, settings and AI credit wallet. Add-ons are put on hold. Renewing switches everything back on.

• An upgrade starts straight away. You pay the new price less the unused part of what you paid for your current plan.
• A downgrade starts when your current paid period ends. Until then you keep your current plan.

• Extra seats and extra contacts are monthly add-ons on Basic and higher plans. The first payment covers only the days left in the month; after that they renew every month, with your monthly plan or on their own monthly bill if you pay yearly.
• A removed add-on stays until the end of the month already paid. If an add-on bill is not paid within 3 days of its date, the add-on stops. Your data is kept.

• Each plan includes AI credits every month. Unused plan credits do not carry over to the next month and end when the plan ends.
• Top-up credits are used after plan credits. They do not expire while you have a plan. If your account is closed, or 12 months pass without an active plan, they expire.
• Credits have no cash value, cannot be transferred to another business and are not refunded.

All payments are final and we do not give refunds, including for unused time, unused credits, add-ons, downgrades or cancelling in the middle of a paid period.

The only exception: if you are charged twice for the same thing, or charged because of an error in our system, we return the extra amount to you. Tell us at hello@nuhachat.com within 30 days of the charge.

• The owner can cancel any time in Settings → Billing. Your plan is not renewed and you keep access until the end of the period already paid. There is no refund for the time left (see section 8).
• After you cancel, or when your plan ends, the owner or an admin can download your contacts and receipts for 30 days, on every plan.
• To close your account completely, ask from Settings → Data. We confirm with you by email before anything is deleted.

Each plan has limits (for example contacts, products, quotations, invoices and broadcasts). We warn you at 80%. At 100%, adding more stops until you upgrade, buy an add-on or make room. Past the contact limit, new customers are still saved and you can reply to them yourself, but Nuha, automations and broadcasts leave them alone.

• Follow the law, including Malaysia’s Personal Data Protection Act 2010, and Meta’s WhatsApp Business and Commerce policies.
• Only send marketing to customers who agreed to it, and respect opt-outs (we handle STOP for you).
• Do not use Nuha Chat for spam, scams, illegal products, harassment or anything that could get your number or our partner accounts blocked.
• Do not try to break, overload, copy or get around the limits of the service.

We may pause or close an account that breaks these rules, puts others at risk or is used for fraud.

Your business data and your customers’ data belong to you. You give us permission to store and process it only to run Nuha Chat for you, as explained in our Privacy Policy. For your customers’ personal data, you are responsible for having a lawful reason to use it; we process it on your behalf.

Nuha writes replies with AI using what you teach her (products, prices, FAQs, rules). AI can make mistakes. You are responsible for the information you give her, for checking important replies, and for what is sent to your customers in your business’s name. You can switch Nuha to “Ask me first” or off at any time.

We work to keep Nuha Chat running all the time but cannot promise it will never be interrupted. It also depends on services we do not control, such as WhatsApp, Meta, our WhatsApp partner, payment providers and AI providers. We may improve, change or remove features over time.

Nuha Chat is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, such as lost sales, lost profits or a blocked WhatsApp number. Our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim.

We may update these terms. If a change matters, we tell you in the app or by email before it applies. Continuing to use Nuha Chat or paying after that means you accept the new terms.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

NAZ MEDIA CONSULTANCY (202503248897 (IP0613329-T)) · hello@nuhachat.com