Privacy Policy

• About you and your team (our customers): we decide how this is used, as described here.
• About your customers (the people who message your business on WhatsApp): your business decides how this is used. We store and process it only to run Nuha Chat for you, on your instructions.

• Account details: name, email, phone number, your role, and your team members’ emails.
• Business details you give us: business name, registration and tax numbers, address, what you sell, and answers you give when setting up (for example team size and a sales range).
• Your customers’ data in your account: names, phone numbers, WhatsApp messages and media, orders, bookings, invoices, labels and notes.
• Payments: what you bought and when. Card and bank details are handled by our payment provider CHIP; we do not store card numbers.
• Usage: when you log in and which features you use, and technical data such as browser type, to keep the service secure and improve it.

• To run Nuha Chat: connect your WhatsApp number, let Nuha reply, and keep your inbox, orders and reports working.
• To bill you and send receipts, renewal reminders and important account notices.
• To support you, keep accounts secure and prevent abuse.
• To understand how Nuha Chat is used and make it better. Setup answers help us know our customers; we do not sell or share them.
• To send product tips and news by email. You can unsubscribe from these at any time; account and billing emails still come.

To write replies, messages from your customers and the knowledge you give Nuha are sent to our AI provider. Under our provider’s commercial terms, this data is not used to train their AI models. We keep a record of AI usage (credits used, by whom) for billing and reports.

We do not sell personal data. We share it only with providers that help us run Nuha Chat, under contract:

• Meta (WhatsApp) and our WhatsApp partner, to send and receive your messages.
• Our database and hosting providers (servers in Singapore).
• Our AI provider, to write replies.
• CHIP, for payments, and our email provider, to send emails.
• Google, only if you connect Google Calendar.
• Meta, to measure our own ads when you sign up through nuhachat.com (see Cookies).

Some providers process data outside Malaysia. We choose providers with strong security, and we may also share data where the law requires it.

We keep your data while you have an account. After you cancel or your plan ends, it stays so you can come back or download it. When an account is closed at your request, we delete or anonymise the data within a reasonable time, except records we must keep by law (such as payment records).

Data is encrypted in transit, each business can only see its own data, secret keys are encrypted, and access by our team is limited and logged. No system is perfectly secure; if a breach affects you, we will tell you.

You can ask to see, correct or delete your personal data, or withdraw consent for marketing. Use our personal data request form or email hello@nuhachat.com. If you are a customer of a business that uses Nuha Chat, please ask that business first; we will help them handle your request.

In the app we use only the cookies needed to keep you logged in and remember your settings, and no advertising cookies.

While you use the app, it sends us a small signal every few minutes with the page you are on (no content, no customer data). We use it to see when and how much the app is used, to improve it and to help businesses that get stuck. We keep the details for 90 days, then only daily totals.

Our sign-up pages on nuhachat.com (such as nuhachat.com/start) use the Meta Pixel and remember which ad brought you, so we can measure our Facebook and Instagram ads. When you buy a plan there, we also send Meta a scrambled (hashed) copy of your email and phone number to match the purchase to the ad. You can limit this in your Facebook ad settings or by blocking cookies in your browser.

We may update this policy and will tell you in the app or by email if a change matters. Questions: NAZ MEDIA CONSULTANCY · hello@nuhachat.com.